%0 Journal Article
%T Approaches to the definition of concept "customer loyalty" in hospitality industry
%A Popravkina , A..
%A Morozova, L..
%A Chernova , D..
%K loyalty, personnel loyalty, consumer loyalty, loyalty marketing, hospitality
industry, competitiveness
%J Services in Russia and abroad
%D 2016
%N 10
%P 8
%I Russian State University of Tourism and Service