TY  JOUR
TI  Approaches to the definition of concept "customer loyalty" in hospitality industry
KW  loyalty
KW  personnel loyalty
KW  consumer loyalty
KW  loyalty marketing
KW  hospitality
industry
KW  competitiveness
JO  Services in Russia and abroad
AU  Popravkina , A..
AU  Morozova, L..
AU  Chernova , D..
PY  2016
IS  10
PB  Russian State University of Tourism and Service