@article{Lavrenchenko 2016managing, author={Lavrenchenko , S.. and Zgonnik, L.V. and Gladskaya, I..}, title={MANAGING MOSCOW MULTIFUNCTIONAL SERVICE CENTERS: STATISTICAL APPROACH}, journal={Services in Russia and abroad}, publisher={Russian State University of Tourism and Service}, year={2016}, pages={36-49}, volume={10}, issue={6}, }