%0 Journal Article
%T MANAGING MOSCOW MULTIFUNCTIONAL SERVICE CENTERS: STATISTICAL APPROACH
%A Lavrenchenko , S..
%A Zgonnik, L.V.
%A Gladskaya, I..
%K quality management, queuing theory, waiting time, exponential distribution, multifunctional public services centers
%J Services in Russia and abroad
%D 2016
%N 10
%P 13
%I Russian State University of Tourism and Service