TY  JOUR
TI  MANAGING MOSCOW MULTIFUNCTIONAL SERVICE CENTERS: STATISTICAL APPROACH
KW  quality management
KW  queuing theory
KW  waiting time
KW  exponential distribution
KW  multifunctional public services centers
JO  Services in Russia and abroad
AU  Lavrenchenko , S..
AU  Zgonnik, L.V.
AU  Gladskaya, I..
PY  2016
IS  10
PB  Russian State University of Tourism and Service