%0 Journal Article
%T Statistical approaches to service quality management
%A Lavrenchenko , S..
%A Zgonnik, L.V.
%A Gladskaya, I..
%K quality control, queuing theory, waiting time, exponential distribution, multifunctional public services centers, fast food restaurants, normal distribution

%J Servis Plus
%D 2016
%N 10
%P 9
%I Russian State University of Tourism and Service