TY  JOUR
TI  IMPACTING OF NATIONAL MENTALITY ON SERVICE DEVELOPMENT IN RUSSIA
KW  national mentality
KW   traditional Russian culture
KW   national types of reactions
KW  idea of service
KW  service indus-try
KW  service quality
KW   emotional intelligence
JO  Services in Russia and abroad
AU  CHERNYSHEVA, T.L.
PY  2017
IS  11
PB  Russian State University of Tourism and Service