%0 Journal Article
%T POSSIBILITIES FOR IMPROVING THE SERVICE QUALITY OF SMALL HOTELS IN NOVOSIBIRSK
%A STREBKOVA, L.N.
%K service, quality,  small hotels,  improvement,  analysis, loyalty,  focusing on customer
%J Services in Russia and abroad
%D 2017
%N 11
%P 12
%I Russian State University of Tourism and Service