TY  JOUR
TI  POSSIBILITIES FOR IMPROVING THE SERVICE QUALITY OF SMALL HOTELS IN NOVOSIBIRSK
KW  service
KW  quality
KW   small hotels
KW   improvement
KW   analysis
KW  loyalty
KW   focusing on customer
JO  Services in Russia and abroad
AU  STREBKOVA, L.N.
PY  2017
IS  11
PB  Russian State University of Tourism and Service