@article{Kuznetsova2014on,
author={Kuznetsova, E.. and Morozova, L.. and Trusevich, I..},
title={On research into the interdependence between service quality indices and a hotel’s business processes},
journal={Services in Russia and abroad},
publisher={Russian State University of Tourism and Service},
year={2014},
pages={80-95},
volume={8},
issue={3},
}