%0 Journal Article
%T On research into the interdependence between service quality indices and a hotel’s business processes
%A Kuznetsova, E..
%A Morozova, L..
%A Trusevich, I..
%K service quality, factors, business processes, response zone, guest questionnaire
%J Services in Russia and abroad
%D 2014
%N 8
%P 15
%I Russian State University of Tourism and Service