TY  JOUR
TI  On research into the interdependence between service quality indices and a hotel’s business processes
KW  service quality
KW  factors
KW  business processes
KW  response zone
KW  guest questionnaire
JO  Services in Russia and abroad
AU  Kuznetsova, E..
AU  Morozova, L..
AU  Trusevich, I..
PY  2014
IS  8
PB  Russian State University of Tourism and Service