TY JOUR TI Employee performance assessment as a basis for HR management system development KW Professional competences of service industry personnel KW key effectiveness indices KW benchmarking KW staffing KW self-esteem and stress resistance KW integrated HR department KW employee performance assessment KW automated employee performance assessment JO Services in Russia and abroad AU Danilova, V.. AU Morozova, L.. AU Ananev, A.. AU Litvinova, E.. PY 2014 IS 8 PB Russian State University of Tourism and Service