@article{Klychkova 2014conflict,
author={Klychkova , E.. and Litvinova, E.. and Goverdova , V..},
title={Conflict settlement in the housing and utility sector},
journal={Services in Russia and abroad},
publisher={Russian State University of Tourism and Service},
year={2014},
pages={31-46},
volume={8},
issue={5},
}