@article{Chernova 2014employee,
author={Chernova , D.. and Morozova, L.. and Popravkina , A..},
title={Employee loyalty in the hospitality industry and ways to develop organizational citizenship behaviour},
journal={Services in Russia and abroad},
publisher={Russian State University of Tourism and Service},
year={2014},
pages={98-109},
volume={8},
issue={5},
}