00582naa#a2200193#i#4500001001500000005001700015011001400032100004100046101000800087102000700095200007400102210007000176215001000246608002700256700002700283700003500310700002100345856002200366EN\\bibl\1476320240424092617.3##a1993-7768##a20161222b2016####ek#y0engy0150####ca0#aRUS##aRU1#aStatistical approaches to service quality managementeJournal article1#aCHERKIZOVOcRussian State University of Tourism and Serviced2016##a9 с.##aJournal article2local#1aLavrenchenkogSergey  #1aZgonnikgLyudmila Vladimirovna#1aGladskayagInna 4#arguts.editorum.ru