00622naa#a2200193#i#450# EN\\bibl\2336 20240517090232.5 1995-042X 20140528b2014####ek#y0engy0150####ca RUS RU On research into the interdependence between service quality indices and a hotel’s business processes Journal article CHERKIZOVO Russian State University of Tourism and Service 2014 15 с. Journal article local Kuznetsova Ekaterina Morozova Lyubov Trusevich Iryna rguts.editorum.ru