00572naa#a2200193#i#450# EN\\bibl\3301 20240505215120.7 1995-042X 20140731b2014####ek#y0engy0150####ca RUS RU Conflict settlement in the housing and utility sector Journal article CHERKIZOVO Russian State University of Tourism and Service 2014 15 с. Journal article local Klychkova Elena Litvinova Elena Goverdova Viktoriya rguts.editorum.ru